Pregio Donna welcomes you to our website.

1. How to place an order

A) Order from our on-Line store

Browse our online store and choose the products you want, easily and safely 24 hours a day, 7 days a week.

Make your purchases quickly and easily by following the steps below:

• Once you find the product you are interested in, click on the “Add to cart” link next to the product. You can continue browsing the website and make all your purchases in the same way.
• Once you have finished shopping, click on the “View Cart” link.
• At checkout, you will be asked to enter your username and password – if you are a registered user – otherwise you will be asked to create a new account at that time. You can also fill the order as a visitor.
• In any case, either as a user or as a visitor, please enter all required information: name, address, contact phone number, e-mail address, etc.
• Then select the shipping method and the payment method for your order.
• Finally, you will receive a confirmation e-mail for your order.

B) Order via phone

You can place your order via phone at 2410534425 during store hours, Monday to Saturday (10.00 – 14.00). A necessary condition when ordering via phone is to request the products you want either with the special code (if available) or with the description next to each product on our website.

Please note that in any case the store’s stock may vary depending on the available products displayed on the website. Pregio Donna assures you that we will try our best to inform you promptly about their availability on our website.

2. Payment methods

Pregio Donna offers you the possibility to pay in one of the following ways:

a) By charging your credit or debit card. Using credit or debit and prepaid cards: Visa, Mastercard, maestro. Your credit card will be charged when your order is successfully completed.

It is important that you provide a contact telephone number and a valid e-mail address. If your credit or debit card is not approved by your bank, the company reserves the right to cancel your order.

b) By deposit / transfer to a bank account. Deposit the money to the available account below within 2 working days from the day you placed the order Attention: If we do not receive your payment together with the order justification within 2 working days, your order will be automatically cancelled and we will send you a cancellation confirmation e-mail. Processing and delivery of your order depends on the date that your transaction has been confirmed

It is necessary to write your full name and order code on the bank deposit slip so that we can easily track your payment and confirm your order. The amount you need to deposit is indicated in the field “Total” of your order. When the deposit is made by any other Greek or foreign bank, all transaction costs are borne exclusively by the customer and under no circumstances by Pregio Donna.

***Proof of deposit of the amount due should be sent by e-mail to the company’s e-mail address info@pregio-donna.gr

Bank accounts

Please find below the company’s bank account:

PIRAEUS BANK

• ΙΒΑΝ: GR3401712550006255141893025
• Beneficiary name: Exarchou Vasiliki, daughter of Christos

Your credit or debit card will be charged on the day the shipping process begins. Pregio Donna has taken all necessary measures to ensure the security of your credit card transactions and all credit card holders are subject to validity checks.

***All banking information is confidential and we guarantee the security of your payments though an encrypted and secure connection.

The consumer / visitor is solely responsible for the truthful and correct entry of the credit card details used for the transaction. For security reasons, the company does not store any credit card details for future use (either electronically or in writing), so the user / subscriber should re-enter their details each time they want to place a new order – purchase. By entering the required credit card details, the consumer / visitor expressly declares that they have the legal right to use the credit or debit card.

The company  bears no responsibility in case of unauthorized use of credit or debit cards. Providing credit or debit card details implies that the consumer / visitor gives their consent to the commitment of the amount of the order – purchase, and, if it is processed, to the charging of the credit or debit card.  If the transaction by credit or debit card is rejected for any reason by the issuing bank or the card network, including but not limited to reasons such as exceeding the credit limit or suspicion of fraud, then the user / subscriber is deemed not to have placed the order – purchased the product.

Payments are made in a secure environment (SSL 128 bit encryption). SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security check between the data and the server is based on the unique key code, ensuring full communication. The browsers Internet Explorer, Mozilla Firefox, Google Chrome, Opera, Safari support the SSL protocol and it is recommended to use these browsers to connect to the Pregio Donna website

Personal Data Protection

Your personal data is processed in accordance with the General Data Protection Regulation (GDPR) 2016/679 (EU). For more information about the processing of your personal data and your rights, please refer to our website’s Privacy Policy. For more information click here.

3. Product Exchanges – Returns

Product exchanges

If you wish to exchange the product you purchased, you can do so within 7 days from the billing date, in the following ways:

• Exchange with a different product
• If you do not select another product, we will send you a voucher for the value of the refund for a future purchase to be made within 1 (one) month. Excluding the period of sales and special offers.

***The exchange should always be made upon consultation with the store 241 0534425 Monday to Saturday 10.00 – 14.00.

Necessary conditions:

• The product must be unused
• The exchange should be made within 7 calendar days from delivery date.
• The product should be accompanied by the original proof of purchase (Retail Receipt, Invoice) and should be in the condition received by the customer, complete and without damage, the special markings (labels / barcodes) should not be removed and the packaging should be the one that accompanied the product upon receipt
• The shipment should be made exclusively with the courier company we work with
• The free exchange policy is valid only for the first exchange and each new shipment will be charged with a 4€ shipping fee.

 

• We inform you that the company bears no responsibility for any damages or defects of products after their use and is not obliged under any circumstances to replace them.
• Our company offers you the first exchange free of charge, if you buy another product from our online store.
• Products under the “SPECIAL OFFERS” category are not subject to the terms of exchanges.

Product Returns

You may return the product you purchased from our online store within 7 (seven) calendar days from delivery date.

Before returning the product, it is necessary to obtain approval for a return by calling the store. Τel. (+30) 2410534425

Products under the accessories category are not returnable.

Necessary condition:

• The product should be accompanied by the original proof of purchase (Retail Receipt, Invoice) and should be in the condition received by the customer, complete and without damage, the special markings (labels / barcodes) should not be removed and the packaging should be the one that accompanied the product upon receipt

4. Cancellation of Orders

You have the right to withdraw from the order and request its cancellation.

Necessary conditions:

• provided that the shipping process has not yet begun
• Please inform the company in writing via e-mail or via phone at (+30) 241 0534425, Monday to Saturday 10.00 – 14.00.

5. Refunds

In cases of product returns due to withdrawal, refunds will be made in one of the following ways depending on the payment method used:

• By cancelling the charge to your credit or debit card. Pregio Donna will inform the Bank of the cancellation of the transaction and the Bank will take any action provided for under the agreement it has concluded with the customer. Following such notification, the company shall not bear any responsibility for the time and manner of execution of the counterclaim, which is regulated by the aforementioned agreement.

or

• by refund via a deposit to a bank account. The return will be made within 7 working days at the latest.

 

5. Shipping and order cost

Products are shipped within 1 to 4 working days from the date of confirmation of payment (if you have not chosen cash on delivery). Pregio Donna collaborates with the shipping company Speedex. Deliveries by the shipping company are made between 9:00 am to 17:00 pm to the address indicated at the top of the order form, with the possibility of extending the delivery date depending on the customs regime governing each country (for shipments abroad).

If payment for the purchase is made by cash on delivery, the buyer will be charged 2.5 euros (including VAT).

For everyone’s convenience, please provide the specific details of the pick-up location (name, address, contact details, etc.) where appropriate. For the security of your transactions, you can receive the products you have selected to purchase only by showing your identity card to the employee of the above courier office.

Pregio Donna shall bear no responsibility in cases of delay and / or inability to deliver due to third party intermediaries and / or force majeure or fortuitous reasons. However, if for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) or an insurmountable impediment, immediate delivery of the products is not possible, we will inform you via e-mail or via telephone so that you can let us know if you still wish,under the new circumstances, to complete the dispatch of your order. Visiting the Website implies unconditional acceptance of the above terms.

If any products are received damaged during the delivery of the order, you should inform us in writing via email, accompanied by photos, within 24 hours. After 24 hours it will be assumed that the products you ordered were delivered in perfect condition.